At Win Win Wireless, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may be eligible for a return under the following circumstances:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within [X days] of receiving your order. We will arrange for a replacement or issue a refund.
• Change of Mind: If you have a change of heart about a purchase, you may return the product in its original condition, unopened, and unused within [X days] of receiving it. You will be responsible for return shipping costs, and a restocking fee may apply.

2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer support team at [contact email/phone] to request a return. Provide your order details and the reason for your return.
• Return Authorization: If your return request is approved, we will provide you with a return authorization number (RMA). Please include this RMA number with your returned item.
• Packaging: Ensure that the product is securely packaged, and all original accessories and documentation are included.
• Shipping: Ship the product back to us using a traceable and insured shipping method. You are responsible for return shipping costs.
• Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria.
• Refund/Replacement: If the return is approved, we will process your refund or arrange for a replacement within [X business days]. Refunds will be issued to the original payment method.

3. Exceptions

Please note the following exceptions to our return policy:

• Used or Opened Products: We cannot accept returns or issue refunds for products that have been opened or used unless they are defective.
• Services: Refunds for services, such as mobile phone plans or activations, are subject to the terms and conditions of the service provider. Please contact our customer support for assistance with service-related returns.

4. Contact Us

If you have any questions or concerns about our return policy or the return process, please contact us at +971 56 733 4822 or info@winwinwireless.ae Our customer support team is here to assist you.

By making a purchase with Win Win Wireless, you agree to abide by this return policy. We reserve the right to update or modify this policy at any time.