At Win Win Wireless, we aim to provide the best products and services to our customers. If, for any reason, you are not satisfied with your purchase, we offer a transparent and straightforward refund policy to ensure your peace of mind.

1. Eligibility for Refunds

• Defective or Damaged Products: If the product you received is defective or damaged, please contact our customer support team within [X days] of receiving your order. We will arrange for a replacement or issue a refund.
• Change of Mind: If you change your mind about a purchase, you may return the product in its original condition, unopened, and unused within [X days] of receiving it. In this case, you will be responsible for return shipping costs, and a restocking fee may apply.

2. Refund Process

• Contact Us: To initiate a refund, please contact our customer support team at [contact email/phone]. Provide your order details, including the reason for the refund request.
• Return the Product: If your refund request is approved, we will provide you with instructions on returning the product. Please ensure that the product is securely packaged.
• Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our refund eligibility criteria.
• Refund: If the return is approved, we will process your refund within [X business days]. The refund will be issued to your original payment method.

3. Exceptions

• Used or Opened Products: We cannot accept returns or issue refunds for products that have been opened or used, unless they are defective.
• Services: Refunds for services, such as mobile phone plans or activations, are subject to the terms and conditions of the service provider. Please contact our customer support for assistance with service-related refunds.

4. Contact Us

If you have any questions or concerns about our refund policy or the refund process, please contact us at +971 56 733 4822 or info@winwinwireless.ae .  Our customer support team is here to assist you.

By making a purchase with Win Win Wireless, you agree to abide by this refund policy. We reserve the right to update or modify this policy at any time.